AOL Mail not working on iPhones is a pervasive issue that many users experience. Thus, all users are advised to follow the steps listed below to resolve the problem. Therefore, all customers will find it easier to troubleshoot the AOL mail not working on iPhone issues by following the instructions outlined below.
AOL mail users who are having trouble receiving and sending AOL mail could encounter various issues. The majority of AOL Mail issues may be resolved by following a few simple troubleshooting steps. If you have a problem with AOL mail not working on your iPhone, the troubleshooting steps offered below will be helpful.
Reasons behind AOL mail not working
AOL mail not working on iPhone could be due to a variety of factors. The user can easily resolve the problem if they understand what is causing it. If a user cannot remedy the issue on their own, they should seek assistance from the AOL customer service team. The causes of AOL mail not working are explained further down.
The issue of AOL mail not working could be caused by several factors. If the user understands the actual cause of the problem, they can swiftly resolve it. If any user cannot remedy the problem, they are advised to seek assistance from AOL professionals. In addition, we’ve listed the reasons why AOL mail isn’t working below.
A lot of traffic
AOL mail not working might be caused by network settings.
AOL mail may not work due to incorrect credentials.
A routing issue causes this problem.
a problem with the mail server
Troubleshooting steps to fix the AOL mail not working on iPhone issue
AOL is one of the well-known and reputed email service providers used by millions of people worldwide. However, being one of the famous mailing platforms, some users come across issues while accessing their AOL mail. Therefore, the users are recommended to follow the steps provided below to resolve the AOL mail not working on the iPhone issue.
Reset the AOL mail account password
To resolve the issue, the users are advised to reset their AOL account. So, scroll down and follow the steps provided below to reset the password.
First of all, the users are advised to access the “AOL Sign-in Helper” page.
After that, the users are recommended to enter the recovery account details they have provided when creating the AOL Mail account.
Then click on the “Continue” button.
After that, the users are advised to follow the on-screen prompts and reset the AOL Account password.
Once the account gets reset, the users can access their AOL login account with the new password.
Now the users are advised to check whether they can access the AOL Mail on iPhone.
However, if applying the steps provided above, the issue remains the same, then the users are recommended to consider changing the password of the AOL account. So, follow the steps provided below to change the AOL login account password.
Steps to change the AOL account password
The users who come across AOL mail not working on iPhone issues are advised to change the AOL account password. So, check out the instructions outlined below to fix the problem.
Open a web browser.
After that, go to the official website of AOL.
Note: The official website of AOL is “aol.com.”
After that, the users are recommended to wait for the website to open.
Once the official website gets open, the users are advised to log in to their AOL mail account.
Then go to the “Account Security” page.
Now from there, the users are advised to choose the “Change Password” option.
After that, the users are suggested to enter the password and confirm it.
Then choose the “Continue” option.
Steps to update iPhone
Consider updating the iPhone to resolve the AOL mail not working on the iPhone issue.
First of all, the users are advised to ensure that they can access their AOL Mail from a web browser.
After that, if the AOL mail is not working on iPhone issue, check whether the iPhone is updated to the latest version.
If there is any pending update, then the users are suggested to install it on their device. So, to install the latest update, follow the steps outlined below.
Initially, make sure that the iPhone is connected to a solid and stable internet connection and has enough battery.
After that, go to the “Settings” option.
Then from there, choose the “General” option.
Now select the “Software Update” tab.
After that, click on the “Download and install” tab.
So, these were the steps through which the users can update the iPhone and fix the AOL mail not working on the iPhone problem. However, if the issue remains the same, the users must start and restart the AOL app.
Force Stop and restart the AOL APP
The users are suggested to follow the instructions provided below to force stop and restart the AOL App by following the instructions outlined below.
In the beginning, the users are suggested to press the “Home” button twice.
After that, scroll up on the AOL App icon.
Then re-open the AOL App and try to fix the issue.
Reinstall the AOL App
Another best method to fix the issue is to reinstall the AOL App. Therefore, the users are suggested to follow the instructions provided below to reinstall the AOL app.
Press and hold the AOL app for a few seconds till all application icons start to shake.
After that, tap on the “X” icon located on the top of the AOL app.
Then press the “Delete” button.
Now the users are supposed to download the AOL app from the Apple store and follow the on-screen instructions to install the AOL app again.
After that, the users are suggested to log into their AOL mail account and check if it is working.
If the issue remains the same after applying the steps, the users are advised to contact the AOL customer service team for assistance.
Hence, these were the troubleshooting steps to fix the AOL mail not working on the iPhone issue. However, if the issue remains the same, they are recommended to contact the experts of AOL Customer service and get the issue resolved at the earliest.
If you are having issues sending AOL Mail, it can be resulting from some things, however, maximum of the troubles may be constant with multiple short troubleshooting steps.
My dispatched folder carries emails I failed to ship
If your contacts are becoming emails you failed to ship, your dispatched folder is complete of messages you failed to ship, or you are lacking folders, it can be a signal that your account has been compromised or hacked.
If you note those signs, you could additionally grow to be having issues with sending or composing mail. Once you have secured your account and modified your password, it need to assist to clear up the extra troubles together along with your account.
Fix issues with being not able to ship email
If you are having issues sending mail, there are some troubleshooting steps you could take to restore the problem. Be conscious that a number of those steps will motive you to lose your area in this assist web page, so that you might also additionally need to print those commands or keep this web page to your bookmarks.
Restart your laptop:
If you have not close down your laptop in a while, we advise which you start troubleshooting with the aid of using restarting your laptop. This will assist to clean the inner reminiscence of your laptop (RAM) and could frequently clear up many troubles.
Use a specific browser:
If you are the use of an older or previous browser, which includes Internet Explorer, you could want to get right of entry to AOL Mail from a specific browser. If you do not have an up to date or supported browser hooked up in your laptop, you will want to replace your current browser or down load a brand new one.
Check your show call:
If you’ve got got any aggregate of “AOL” to your show call, the message may not pass thru. It is mainly essential to test your Mail settings for this in case your account has been lately compromised, as hackers will frequently alternate your call to make it more difficult with the intention to use your account typically even after it is secured.
Clear your browser’s cache
Clear your browser’s cache to reset your browser lower back to its clean state. Doing this could wipe out all of the little undesirable bits of data which have been saved to your browser, resetting it and making it normal run better.
Disable pop-up blocking off software program:
You might also additionally want to briefly disable your pop-up blockingoff software program or upload AOL on your allow list.
While you will want to touch your software program supplier for specifics commands to your software program, maximum browsers will permit you a transient pass with the aid of using preserving down the Shift key as you click on internet web website online links.
Disable firewall the use of McAfee Internet Security Suite:
A firewall prevents hackers from having access to your laptop online, which prohibits them from stealing your touchy data or infecting your laptop. While you need to preserve the firewall lively maximum of the time, temporality turning it off may be beneficial whilst seeking to decide what’s inflicting troubles together along with your laptop.
While you’ll want to test out the software program’s internet site for commands for maximum firewall providers, in case you are the use of McAfee Internet Security Suite from AOL, you could discover extra thru our assist web page.
Fix issues with picture demanding situations whilst sending mail
If you spot an picture venture query whilst sending mail, you need to simply have the ability to finish the venture then ship mail. If, however, you efficiently solution the picture venture and nevertheless can not ship mail, it can be a signal of a extra extreme problem together along with your account, which might also additionally require extra steps to steady your account.
Fix issues with pix now no longer displaying for mail recipients
Enable Rich Text/HTML:
If your Mail settings do not have Rich Text or HTML enabled, you can have issues with viewing pix in forwarded emails.
What are the ways to download and install AOL computer checkup on device?
AOL computer checkup on devices a part from maintaining internet security, there are other ways to perform online transactions, and these approaches will help you to keep your system in a great performance. The most bulging way is to run the AOL computer checkup, that mail will ensure that your system is working correctly and no such compromises are there that you have to make for making the performance of your system good or better than before.
Many elements are there in your computer that lead to slow down your computer as some deleted files, existing temporary files, or other traces and caches are there that are affecting your computer’s performance. So, with a continuous checkup, it gets easy to identify the elements and remove each of them effectively to improve the system’s performance.
Whenever you download and install AOL computer checkup software, ensure to check your computer at a regular interval of time so that your computer should remain maintained. Many ways are there by which you can manage the checkup, some of which can be scheduled with a particular date when it takes place, or you can also slow it down. In case, if you require canceling the AOL computer checkup, then with few clicks it is simple to do.
Furthermore, you can also manage the service or cancel it easily with a few steps ahead. From this write-up, you will come to know the basics of managing AOL computer checkups and much more.
What do you mean by AOL computer checkup on devices?
It’s an all-in-one PC utility software that assists the users to identify, clean, optimize, tune-up, and repair common PC to improve the performance of the computer in a few minutes and that too with just a click. It always runs effectively with AOL mail on your device.
Download and Install AOL computer checkup on devices
In the beginning, go to the AOL computer checkup for your favorite web browser.
After this, scroll down and click on the “Downloads” option.
Then click on the “Download Now” option available in the “AOL computer checkup” section.
After that, hit on the “Download computer checkup now” option.
Now, go to the “Already have a screen name?” and insert the screen name. Then hit on the “Sign in the option”.
After this, hit on the “Run” button and then “Run” and “b” the file.
Now on the “Security Warning” window, click on the “Run” option.
Then wait for a few minutes, so that the AOL computer checkup file gets installed on your computer.
After this, click on the “I agree” option and then hit on the “Launch” button to open the AOL computer checkup file.
Then, again sign in with the credentials and click on the “Continue” option.
Now to run the checking for the issues on the computer, click on the “Check Now” option.
Then wait for a few minutes and then click on the “Fix All” button.
Now once the AOL computer checkup process gets completed, then click on the close option.
Therefore we hope that to download and install the AOL computer checkup on your device, the instructions provided above in this write-up proved to be helpful for all of you. But in case, if you have queries then visit the official AOL website. Hence, the site will instruct you with the steps that are needed to access the AOL desktop gold or to run AOL computer checkup on your device.
AOL mail the user encounters AOL sign in problems, which makes it difficult to access their AOL mail account.However, most issues have simple solutions. But, the most common problem is a typing error in either the mail address or the password. So, for that, make sure that CAPS LOCK and NUM LOCK both are off.
Sometimes, the user faces an issues where a blank screen gets open instead of the sign-in page. So, when this type of issue arises, then the first and foremost step is to clear the web browser’s cookies and cache from the settings option. In case, if this fails, then carefully check that java applet scripting and cookies are enabled or try to sign in with a different browser.
It is also noted that the AOL mail accounts get inactive if you don’t sign in within 90 days. Therefore, by doing this, it will stop the incoming email from being received, although by signing in, you would be able to reactivate the account. However, in case, if you haven’t signed in to your AOL mail accountmore than 365 days, then the account will get deleted and will get irretrievable.
AOL Mail Authentication Problem
The Blerk error 1 message occurs when there is an authentication problem. This issue is mostly due to the incorrect settings of the browser and can be mainly due to an outdated version of the browser. Fix this error by performing the AOL mail authentication problem troubleshooting steps below.
Step 2:Configure the settings on Edge and make sure to clear the data on Microsoft edge.
Step 3:Go to More Settings in Microsoft Edge.
Step 4:Now, click Choose What to Clear from the Clear Browsing data to solve AOL mail login issues.
Step 6:Tick the checkbox next to the data types that you want to delete and then choose Clear to fix AOL mail authentication problem.
Step 7:Next, make sure to update the saved bookmark on Safari, Firefox, Chrome, and Edge.
Step 8:Next, try to troubleshoot the Internet Explorer issues.
Step 9:First, try to add AOL to the trusted sites. To do so, click the Tools or Internet option to solve AOL mail authentication problem.
Step 10:Next, click Security tab Trusted Sites Zone Sites.
Step 11:Now, type https://*.aol.com in the Add this website to Zone field to solve aol login problems.
Step 12:Next, check whether the Protected Mode option is enabled, if not, perform the following steps to solve AOL mail login issues.
Step 13:First, click Tools Security tab Internet icon.
Step 14:Now, click the Trusted sites icon Enable Protected Mode. Restart the computer.
Step 15:Next, run the Internet Explorer in No Ad-ons Mode to solve AOL mail authentication problem.
Step 16:First, click the Start button All Programs Accessories System Tools Internet Explorer(No Ad-ons).
AOL Mail Can’t Sign In
Most of the sign-in issues are caused by password issues, and this might also result in errors such as blank screens and sign in issues. Make sure to enter the correct password. To troubleshoot this issue, perform the following AOL mail can t sign in guidelines.
Step 1:First, try logging in again. Re-check if you have entered the correct credentials.
Step 2:If you are not able to sign in, try turning it off and then turning it on again.
Step 3:Next, make sure to reset the web settings to solve AOL mail can t sign in.
Step 4:Installing numerous browsers can cause the web settings to alter.
Step 5:Verify whether you have entered the correct password.
Step 6:If you have forgotten the password, make sure to reset the password.
Step 7:Try accessing the AOL mail from a different browser to solve AOL mail login issues, sometimes outdated password can cause this issue.
Step 8:Next, try to erase the browser’s cache and reset the browser to its preceding state.
Step 9:Make sure to enable the Java Applet Scripting.
Step 10:Disable or block the Firewall or the pop-up settings to fix AOL mail can t sign in.
Step 11:Now, try to access the AOL mail after performing all these troubleshooting steps.
AOL Mail Cannot Change Password
Perform the following guidelines to resolve this error.
Step 1:First, try to sign into the AOL account and choose the Logout from All Devices option from the Settings menu.
Step 2:Next, make sure you haven’t sent any contacts trough AOL mail. If you are sending any, contact Email Desktop Gold Support to fix the issue.
Step 3:Check if your credit card has been used without your knowledge. If so, block your account.
Step 4:Try logging into the AOL account after 24 hours.
Step 5:Try changing the password again.
Step 6:If the aol login problems persists, try to change the attached credit card with your account.
How Do I Unblock my AOL Email Account
Step 1:Navigate to the AOL Account Security page.
Step 2:Select the Forget Password option to unblock the AOL email account.
AOL Mail Password Not Working
Step 1:Check if you have pressed the Caps Lock key by mistake while you fix AOL mail login issues. You have to enter the password correctly.
Step 2:You have to update the autofill settings on the web browser. This will save the password when you enter it for the first time.
Step 3:If the problem persists, reset the password.
Step 4:Navigate to the Sign-in Helper option, and select any one of the recovery options.
Step 5:Select the Continue button and then follow the instructions that appear on the screen to reset the password.
How Do I Unblock my AOL Email Account
Step 1:Modify your AOL security question if you do not remember it to avoid aol login problems.
Step 2:Follow the forthcoming steps to change the question. Navigate to the Manage My Account tab available at the top part of the screen.
Step 3:Go to AOL Account Settings menu and select the Account Security Question option.
Step 4:Choose the Change Account Security Question option and fill the necessary details in the Change Account Security Question screen.
Step 5:Click the Save button, and you will be directed to the My Account Overview page.
Step 6:You can also reset your password by obtaining a code on your mobile and then resetting the security question if you are not able to log in.
AOL Mail Not Syncing
Step 1:First, remove the AOL account and add it after a few minutes.
Step 2:Choose the Settings option available in the Calendar app.
Step 3:Select the Manage Accounts option followed by the Delete an Account option.
Step 4:Next, you have to select the AOL account and delete it from your device to solve AOL mail login issues.
Step 5:Add your account after a few minutes and check if the issue has been resolved.
Step 6:Navigate to the Mailbox Sync Settings available under the Settings menu and verify the IMAP Username, Incoming Mail Server, SMTP Outgoing Server Address, Username, and Password.
Step 7:Modify the settings if required in the next step to fix AOL mail not syncing.
Step 8:Allow the apps that you have installed to access the calendar. Select the Privacy option available under the Settings menu.
Step 9:Choose the Calendar option and then click on the slider bar available below the Let Apps Access My Calendar option.
Step 10:Next, change the duration of the Sync period to solve the AOL mail not syncing issue. To do so, choose the Account Settings option available under Settings.
Step 11:Select the AOL Account followed by the AOL Sync Settings option. Modify the duration according to your choice.
Step 12:Check your Antivirus Settings and disable the firewall to rectify this AOL mail not syncing problem.
Step 13:Run the Windows troubleshooter and resolve the issue using the guidelines displayed.
Step 14:Disable the proxy settings in the next step. Select the Network & Internet option available under the Settings menu.
Step 15:Choose the Proxy option from the left panel of the window. Disable all the features available on the next screen.
Step 16:Finally, disable the two-step authentication. Make use of a different email client until the aol login problems is resolved.
Step 17:Uninstall the mail app and install it after a few minutes to resolve this issue.
Step 18:Call the technical experts if the above-stated AOL mail login issues solutions do not rectify the problem.
AOL mail Windows 10 error is a completely free email service provided by AOL, a division of Verizon Communication. AOL’s email service is available in 54 languages. The users can access AOL Mail on their smartphone, laptop, and system in a hassle-free manner. Along with this, the users can easily create an AOL Mail account in a hassle-free manner.
Furthermore, it has a maximum inbox size of 250 GB, support for IMAP, POP3, and SMTP protocols, the possibility to connect to other email service providers such as Gmail or Hotmail, and virus and spam protection.
The AOL mail service has 18 million subscribers and is available worldwide. AOL is also available on the iOS and Android mobile platforms. However, while some users come across the AOL Mail not working on Windows 10 error. Therefore, the users facing such an issue must go through the steps outlined below.
AOL Mail settings for Windows 10
The users are advised to check the AOL Mail settings for Windows 10. Therefore, all users are recommended to scroll down and check out the details provided below. Hence, after going through the mail settings, the users are advised to proceed further with the troubleshooting steps to fix the AOL Mail not working on Windows 10.
Incoming Server details
2. Port number: 995
1. Server address: pop.aol.com
3. User name: The users are advised to enter their AOL mail address
4. Password: The users will have to enter their AOL mail account password
5. TLS/SSL: Yes
1. Server address: The users are suggested to make sure that the server address is imap.aol.com
2. Port number: The users must enter the port number as 993
3. Username: The users are recommended to enter their AOL mail address
4. Password: In the password field, the users are suggested to enter their AOL mail account password
5. TLS/SSL: Yes
Outgoing Server details
1. Server address: smtp.aol.com
2. Port number: 465
3. User name: Your AOL mail address
4. Password: Your AOL mail account password
5. TLS/SSL: Yes
Reasons behind AOL Mail not working error
Unlikely, several reasons the users come across the AOL Mail not working with Windows 10 mail error. Therefore, the users are recommended to check out the reason behind the root cause. So, the users are recommended to go through the information provided below to get familiar with the reason behind the error.
Cookies in the web browser
The cookies and the caches in the web browser’s history are the most common that give rise to such an issue.
The software in the system gets infected due to corruption. Thus, the AOL desktop version may get corrupted or installed improperly, resulting in AOL Mail not working issue.
Firewalls and other anti-virus software have a set of rules that must be obeyed for safety reasons. However, some of these regulations may cause problems while accessing AOL.
Virus in the system
There are different viruses, malware, and ransomware that may cause harm to the user’s data and software. So, due to which the users encounter AOL Mail not working on Windows 10 error.
Poor Internet Connection
The poor internet connection could be the primary reason behind the AOL Mail not working on Windows 10 error. So, the users are suggested to ensure that the internet connection is strong and stable.
When the users look for the importance of upgrading the software to the latest version, it may cause the AOL Mail not working on Windows 10 error.
How can I sync my AOL email account to Windows 10?
Disable the two-step authentication.
Consider using a different email client. .
Remove and re-add your AOL account. .
Check the server settings in the Mail app.
Turn on the privacy settings to let apps across your Calendar.
Check your antivirus settings.
What are the steps to fix the AOL Mail not working on Windows 10 error?
The users facing the AOL Mail not working on Windows 10 error should not worry because, through the help of the troubleshooting steps provided below, the users can fix the issue. So, all users are suggested to check out the complete troubleshooting steps described below to fix the error.
First of all, the users are advised to access the Windows Mail application on the Windows 10 operating system.
After that, the users are recommended to go to the “Settings” option.
Then the users are advised to tap on the “ManageAccount” option.
After that, the users will have to choose the “AddAccount” option followed by selecting an account.
After that, tap on the “Other Account” option.
Then the users are advised to enter the AOL mail account details.
After that, click on the “Signin” tab.
Now the users are supposed to carry out the on-screen instructions to complete the account configuration.
Now when the account gets configured, the users can access their AOL Mail account in the Windows 10
So, once the users apply the steps above, it would get easy for them to deal with the AOL Mail not working on Windows 10 problem. However, if any user fails to fix the error, they must take help from the AOL customer service team.
AOL email working again on your iPhone, iPad, and Mac?
This article helps you solve problems involving AOL mail on iPhones, iPads, and Macs. There are two main scenarios:
You’ve received an email from AOL about updated security measures. It would look something like this:
Or maybe, all of a sudden, you can’t get your AOL mail on your Mac or iPhone, and they keep asking for the password, and you keep typing it in, and it never works, even though you are positive you know what the password is.
Note: this article tells you everything you need to know about creating an app-specific password and using it to sign into AOL on an older Mac or iPhone. It’s all here. But, if you’d rather have me do the work for you, use this link to schedule a remote Zoom appointment with me. The fee for this service is $29 per device, payable by credit card or PayPal, and only if your AOL mail comes in. No mail, no fee.
Solving the Updated Security Measures problem
AOL’s sent emails to everyone with an aol.com email address, telling us that in order to continue to get our aol.com email we are probably going to have to sign into our accounts again, using an updated secure sign-in method.
You may have noticed that AOL’s letter says that they’re requiring “updated secure sign-in when accessing your account from unofficial or non-Yahoo apps.” What’s this have to do with Yahoo, you may be wondering. It turns out that in 2015, Verizon bought AOL and two years later Verizon decided not to handle its own email accounts, moving them all to the AOL system. Shortly after that, they bought Yahoo, and lumped it and AOL into something called “Oath.” Yahoo handles a lot of email, and because Yahoo mail has a better security system than AOL mail does, they are upgrading the security on AOL mail to match. UPDATE: Verizon is selling Oath. Hopefully this will not impact anyone’s email.
Let’s look at what this means, and what you have to do.
For AOL webmail users
First, if you get your email on a Mac (or a PC) by going to a web browser, typing in “aol.com,” and then reading and composing mail there, you don’t have to do anything. Your AOL mail experience will remain exactly the same.
For Mac Mail app users
UPDATE 2-19-2021: as far as I can tell, there’s no way to make AOL mail work with Apple’s Mac Mail app on macOS 10.9.5 (Mavericks). It doesn’t matter how you try, it’s not going to work. If you want to get your AOL mail on your Mac without resorting to doing it in a browser (yuck), I recommend the Thunderbird mail app. It looks a lot like Apple’s Mail app and it works with AOL just fine. And it’s free! It comes from the same people who started the Firefox browser.
AOL thinks the Mac Mail app is not secure if it’s from macOS 10.13 or older, and they won’t let Mail connect to their servers– unless you create a special, “app-specific password” while signed into aol.com and use that– and not your “real” AOL password– in the Mail app..
Even though you know the password for your AOL account– one way to be sure: go to aol.com in a browser and sign in there to prove that you know it– Mail on a Mac will not work with that password if your Mac is on 10.13 or earlier. The solution: a custom, special “app password,” generated by AOL, just for the Mail program.
Enter a name for your password. Something like “Mail app for Mac” is good. Then click “Generate” to create the password.
Copy the password (or otherwise write it down) and use it when signing into AOL for whichever device you’re trying to fix.
If you make a mistake you can start over. Nothing to worry about. Note: you won’t be able to look up an app-specific password at AOL after the fact, FYI. You can make a new one but you can’t look up the old ones.
NOTE: the app specific password will look something like this:
Very important: the spaces aren’t spaces! They don’t count! They aren’t there at all. Prove it to yourself when you make the app-specific password: highlight the password, copy it, and paste it somewhere (into Notes, or an email, or in TextEdit– anywhere you can paste). You’ll see the spaces just aren’t there. So, you’re better off copying and pasting the app-specific password than writing it down and then entering it by hand into the Internet Accounts preference pane.
You may be tempted to enter this special app-specific password into the box that pops up saying “No password provided” or something like that. Don’t do that, it won’t work. Instead, go to System Preferences, then Internet Accounts, then click your AOL account. You’ll probably see a message saying “Can’t connect to the account…” and if you do, enter your app-specific password there, and you’re all set.
If the password box doesn’t pop up right away, or if you put the app-specific password into the box and it’s rejected anyway, you have one more chance. Cancel out of the box above, click on your AOL account, then click the Details… button at upper right, and then enter (or paste) the app-specific password. This ought to work.
That’s all there is to it, if you’re using Mail on macOS High Sierra (10.13) or older. You can open up the Mail app and watch your mail come pouring in.
If you’re using the Mac Mail app on a Mac with Mojave (10.14) or Catalina (10.15), you don’t need the app-specific password. Instead, you’ll have to delete the account and then add it again. That’s not hard– see below.
NOTE: I should have mentioned when I first wrote this article that you will NOT lose your emails if you delete the account. The emails are either on the server (test it– go to aol.com and sign in and see), or they are “On My Mac” (look for a folder on the left-hand side of the Mail app and see). Deleting the account from your Mac doesn’t delete the mail from the server. Remember, you are only “letting go” of the account from your Mac– not deleting mail from the server. If you follow the direction below that’s all you’re doing. What you’re NOT doing is selecting all of the mail in your inbox and deleting it. No no no. You’re just “letting go” of the account, in the Preferences. And then adding it again.
Step 1: Go to System Preferences, then Internet Accounts, then click on your AOL account, and then click the minus sign at the bottom left of that window. You’ll get a message asking whether you want to turn it off, or delete it from all of your devices. You have to choose “Delete from all devices.”
Before you delete it, make a note of what is turned on for your AOL account, and what isn’t, as seen below. In my case, Mail only.
Now we need to add the account again.
Step 2: Still in Internet Accounts (via System Preferences), click where it says “Aol” and enter your AOL username in the box that pops up. You don’t have to include “@aol.com” if you don’t want to. Check the box that says “Stay signed in.” Click Next.
Step 3: Enter your AOL password. Click the eyeball to double-check that you haven’t made a typo. Then click Next.
Step 4: You’re going to get a message saying that AOL hasn’t seen you sign in from this device before. It’s not true– what they mean is, they haven’t seen you sign in from this device since two seconds ago, when you re-added the account. They’ll send you a code so you can continue the sign-in process. AOL can send you a text message, or an email, so make your choice and wait for the message to arrive
Scroll down and check the box that says “Don’t ask me again on this device” unless you like signing in and supplying codes over and over.
Step 5: Enter the code that came in the message from AOL. (This is a one-time code so don’t bother saving it– if you need a code another time, AOL will send a different one.) Then click Verify. Don’t dawdle, there’s a time limit on this.
Step 6: Scroll down the list of things you’re agreeing to let macOS and iOS to access. This is your own stuff– your AOL Contacts, your AOL Calendar, your AOL mail, etc. so just scroll to the bottom and click Agree.
You won’t see the “Agree” button unless you scroll to the bottom of the window.
Step 7: Finally, uncheck the boxes next to the services you’re not using. By default, AOL checks everything, which in my case is not what I want (I only want Mail). Click Done.
That should do it.
For iPhone and iPad users
It could be as easy as signing in again. If you’re using a newish iPhone or iPad, try this:
Step 1: On your iPhone (or iPad), go to Settings, then Passwords & Accounts.
UPDATE FOR iOS 14: go to Settings, then Mail, then Accounts.
Step 2: Tap your AOL account
Step 3: You’ll see a screen with a big Aol at the top, and “Sign in.” If your email address is already there, great. If not, put it in. Then (important!) tap Next (because the password box is not on this screen, it’s on the next screen)
NOTE: If you don’t see the sign-in screen, tap “Delete Account,” then add it again by tapping “Add Account.” In the list of account types (iCloud, Microsoft Exchange, Google, yahoo!, Aol., and Outlook.com) be sure to choose “Aol.” Then proceed with these directions
Step 4: Enter your password, then tap “Sign in.” If your “real” AOL password doesn’t work, make an app-specific password following these directionsand use it to sign into AOL on your iPhone.
Step 5: Finally, here are the terms! Agree to everything. All you have to do is tap “Agree” at bottom right.
There might be a Save button at top right. If you see it, tap it.
Solving other AOL Mail problems
The first thing to do is figure out where the problem originates. Maybe your settings used to work, but now they don’t. That could be because you have a Verizon.net email address, handled by AOL, and what used to work settings-wise don’t anymore.
Find out what your email settings should be by visiting Apple’s Mail Settings Lookup page. You don’t even have to put in your real email address, in case you’re worried about giving that out. Just get the back end of it correct. For example, if your email address is “firstname.lastname@example.org” you could look up the settings for “email@example.com” and get the info you need, as shown below
Notice the incoming mail server is map.aol.com, but the outgoing mail server is smtp.verizon.net. You might have expected them both to be Verizon.net, or both AOL.com, but they aren’t. And obviously (I think) you’d use your own email address as the username.
I know it’s confusing, especially when the settings for a “real” AOL address look like this:
(Remember that Mail Settings Lookup page. It’s a great reference.)
Maybe it’s not your device that isn’t working. Maybe the problem is at AOL’s end. Find out by visiting Downdetector.com. Here’s information from that site on September 9th, 2020:
If you were having troubles getting AOL mail that day, maybe it wasn’t you! Looks like AOL was having some issues.
Three hours later the problems were over:
Most of the problems had to do with email, so if you were having problems that day, the problems could have magically gone away.
If Down Detector doesn’t show problems with AOL, maybe your internet connection isn’t any good. Try going to speedtest.net and running a test. If your internet speed isn’t good, maybe you have a problem with your internet service. Down Detector can help you with that too– they may show your service provider having problems. As first steps, try unplugging the modem and router from power (don’t disconnect other cables, just unplug them from the wall), then replugging them, and finally try making a call to your internet service provider to see if they’re having a problem. While you’re calling, restart your Mac or iPhone and see what happens. Restarting fixes a lot of things.
That’s it! Now go to your Home screen (if your iPhone has a Home button, click it; if it doesn’t, just swipe up), find your Mail app, give it a tap and see how it works. I’m betting that it works perfectly. You can let me know.